Resume

Monitored and reviewed Security Information and Event Management (SIEM) Alarms. Analyzed alarms and recorded possible security incidents and events to our internal ticketing system as appropriate. Elevate alarms to a Tier 2 Security Analyst when pertinent.
Assisted with the development and improvement of internal SOP’s to improve incident response times, analysis of incidents and alarms, and overall security analyst functions.
Pre-Assessment deliverables related to NIST frameworks, HIPPA, DFARS, PCI for clients undergoing audits or onboarding new clients
Incident Response including Malware, Ransomware, DDoS and Malicious Insider and researched unknown exploits or intrusion attempts

Worked an 8-week contract for Kaleida Health supporting the opening of Oshei Children’s Hospital
Provided Level 1 Technical Support and troubleshooting, and escalated tickets as appropriate
Tested alarm systems, phones and clinical hardware and computer systems prior to hospital opening to make sure they were in proper working order

Worked as a sub-contractor of IBM on the NYS ITS Service Desk providing Level 1 Technical Support
Troubleshoot, diagnose and resolve or escalate Level 1 incidents as necessary
Provided customer support to clients via telephone, chat and email

B.S. in Cybersecurity and Information Assurance (Currently Attending)
Program includes over 10 industry certifications including CompTIA Security+, CySA+

Earned 60 Semester hours in Network Administration
Activities: Alfred State Information Security Team (Competitive Cyber Security Club)

craiggratton@gmail.com